How do you avoid your customer getting one order number on the webshop and a different one in the ERP system?

Your customer often ends up with two different order numbers for the same order, because many B2B platforms pull the order in and convert it to their own format.

As soon as a customer calls and refers to the web order number, you or a colleague have to look it up and find the corresponding ERP number before you can help them.

In Abakion B2B Ecommerce, this doesn’t happen. The webshop shows the same data as Business Central, so an order, an invoice, and a credit note have one and the same number in both places.

Abakion B2B Ecommerce removes that duplication by being a display layer on top of Business Central: the same order, the same invoice, the same credit note, the same number.

How does Abakion B2B Ecommerce avoid translation between the web order and the ERP order?

Abakion B2B Ecommerce avoids translation between the web order and the ERP order by displaying the same data that resides in Business Central, without converting it into a new format. An order, an invoice, and a credit note therefore have the same number on the webshop as they have in Business Central.

There is no translation to keep track of, and you can look up an order using the same number regardless of whether the customer calls, emails, or has seen it on the webshop.

What can customers see on the webshop besides orders and invoices?

Customers can also see marketing images and PDFs with specifications and instructions, because there is a built-in PIM system in Business Central.

PIM stands for Product Information Management, and it means that you attach images, texts, and files directly to your products in Business Central. If a customer needs a data sheet, they can find and retrieve it themselves on the webshop, instead of writing to you and waiting for a response.

Why does it save time for you as a company that customers can find the information themselves?

It saves time because you avoid looking up order numbers and manually sending data sheets to customers. When customers can find the information they need themselves, both figures and documents, the number of calls and emails where the customer simply needs an answer to something you already have on hand goes down.

Frequently Asked Questions

Is the order number different on the webshop and in Business Central?

No. The order has the same number in both places, because Abakion B2B Ecommerce displays data directly from Business Central.

What is a PIM system?

PIM stands for Product Information Management. It is a solution where you attach images, texts, and files to your products, so the information is available to customers on the webshop.

Do I need to build the PIM functionality myself, or is it built in?

It’s built in. Abakion B2B Ecommerce has a PIM system inside Business Central, so you don’t need a separate system for product information.

Can customers see credit notes, not just invoices and orders?

Yes. Customers can see invoices, open orders, and credit notes, because all three types of data are displayed directly from Business Central.

What happens if a customer calls and refers to an order number from the webshop?

You can look up the order using the same number, because the web order number and the ERP order number are identical.

Can you only attach images to a product in the PIM system?

No. You can also attach PDFs, texts, and other files, such as data sheets and instructions.