Support at Abakion

If you need help, we are ready to help you.

Call us at +45 7023 2317

Or email us at: [email protected].
This will automatically create a support ticket for you.

Marc Baasch, Support Manager

My name is Marc Baasch and I am the Head of our Support Department. My team and I are ready to help you every weekday between 8:30 and 16:30 (CET), however Friday between 8:30 and 16.00 (CET).

Call us on +45 7023 2317

Or send us an email: [email protected].
This will automatically create a support ticket for you.

Therese van Dijk Jensby, Legal Support

If you as a law firm need support regarding Abakion Legal, Therese van Dijk Jensby and our Legal team are ready to help you every weekday between 08:30 and 16:00 CET, but on Friday between 08:30 and 15:30 CET.

Call us on +45 7023 2317

Or send us an email: [email protected].
This will automatically create a support ticket for you.

Support agreement

Do you have a support agreement with us? Then you can see here what it includes »

Quick answer

We strive to provide you a qualified response as quickly as possible, at least within 24 hours but often much quicker.

At all times we will keep you informed about who is working on your support inquiry and how soon you can expect a response.

Share your screen

We use the application “Team Viewer” to share screens and guide you remotely. It enables us to guide you on your own screen. That is so much better than just explaining over the phone.

You can download Team Viewer here for free. Select Windows or Mac.

Team Viewer for Windows Team Viewer for Mac

1. Click on Windows or Mac above.
2. Click RUN to start the program
3. Provide your ID number and password to the supporter
4. The supporter is now able to see your desktop and support can begin

You have downloaded a small file that enables us to look at your screen. By doing so we are able to help you with your question. At any time you can terminate the connection.

 Abakions Support agreement

It must be easy to be a customer of Abakion. That’s why you get access to our Frontdesk at a fixed monthly price.

We actually only have 1 condition for when you can get our service. If your inquiry can be resolved by our Support Team, you will receive our service at a reduced hourly rate.

You do not need to be a customer with us in advance to be able to get Abakion’s Support Agreement. We are happy to help you further even if your solution is with another supplier.

The small print … We write in big print

  • Frontdesk always escalates change requests to a Customer Manager. For example, if you want to change a functionality, want an adjustment or something else, it will not be performed in Frontdesk and will therefore be at normal hourly rate.
  • The Support agreement only applies to cases that are reported directly to Frontdesk.
  • If Frontdesk needs sparring from a colleague, in order to solve a problem, you will be asked to approve the following:
    • Frontdesk escalates the case to a colleague, who runs the case in goal. The time the colleague spends on solving the task will be invoiced at the normal hourly rate.
    • Frontdesk sticks to the case and gets sparring from a colleague. In this case, the colleague’s hours will also be invoiced at the normal hourly rate, while the Frontdesk consultant’s hours will continue to be invoiced at the reduced hourly rate.