My name is Marc Baasch and I am the Head of our Support Department. My team and I are ready to help you every weekday between 8:30 and 16:30 (CET), however Friday between 8:30 and 16:00 (CET).
Call us on +45 7023 2317
Or send us an email: frontdesk@abakion.com.
This will automatically create a support ticket for you.
If you as a law firm need support regarding Abakion Legal, Therese van Dijk Jensby and our Legal team are ready to help you every weekday between 08:30 and 16:00 CET, but on Friday between 08:30 and 15:30 CET.
Call us on +45 7023 2317
Or send us an email: frontdesk@abakion.com.
This will automatically create a support ticket for you.
Share your screen
We use the application "Splashtop SOS" to share screens and guide you remotely. It enables us to guide you on your own screen. That is so much better than just explaining over the phone.
You can download Splashtop SOS here for free.
1. Click on the relevant icon above.
2. Click RUN to start the program.
3. Provide your ID number to the supporter.
4. The supporter is now able to see your desktop and support can begin.
You have downloaded a file that enables us to look at your screen. By doing so we are able to help you with your question. At any time you can terminate the connection.
Quick answer
We strive to provide you a qualified response as quickly as possible, at least within 24 hours but often much quicker.
At all times we will keep you informed about who is working on your support inquiry and how soon you can expect a response.
Answer these questions in your support request
For optimal support and response time from our team, please answer these questions in all new requests.
You can always send us an e-mail.
For which app do you need our assistance?
(For example: Global Master Data Sync, InterCompany etc.)
Is your request on behalf of or related to one of your customers? If so please state customer company name.
Are you running on an on-prem (local) or a Cloud (SaaS) solution?
Is the app updated to the newest version? If not, please provide us the current version
(If the app isn’t updated to the latest release, please try and update the app and see if the problem persist.)
Please provide us with the tenant ID, Business Central platform & application version
(You can find the information under ”Help & Support”)
What kind of issue are you experiencing?
(Please explain the scenario and provide screendumps)
What was the expected result of your action?
(Please explain what you expected the application to do for you)
Do you get an error message?
(If yes, please provide copy and call stack information. It not, please locate call stack information under Help & Support and select ”View the last known error”)
How can we reproduce the scenario?
(Please provide steps for us to follow in order to reproduce error. Remember to include company name.)
Did the app previously function correctly?
If yes, does any of the below changes apply?
- Business Central was updated
- The App was updated
- 3rd party apps were installed/uninstalled
- Feature needed
Is the issue business critical?
(If yes, please elaborate: breakdown, critical for go-live date etc.)