Support on Apps

If you have questions regarding an app downloaded from Microsoft AppSource, we would like to refer you to our video user guides, since the apps are self service products.

You will find the relevant video-link in the grey boxes on this page – or in the email you received, when you installed the app.

Bo Hansen Hansen

Alternatively, you may email Bo H. Hansen at:, and he will help you find the right video guides. Please note, response time will depend on Bos availability.

We do, however, strive to provide you a qualified response as quickly as possible, at least within 24 hours but often much quicker.

At all times we will keep you informed about who is working on your support inquiry and how soon you can expect a response.

If you have a support plan or you subscribed to the app as part of an Abakion Go or Abakion Unbox project, please contact our help desk at: This will automatically create a support ticket for you. You may also call our help desk at +45 70 23 23 17.

This is where you find the Abakion apps on Microsoft AppSource:

Document Customizer
User Guide Videos

Watch the 6 videos about how to use Document Customizer »

Master Data Information
User Guide Videos

Watch the 14 videos about how to use Master Data Information »

Dynamics Data Exchange
Step-by-Step Guide

12 steps to getting started with Dynamic Data Exchange »